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Terms & Conditions

Website Privacy Policy

Updated as of December 1, 2022


This website (“Website”) is owned and operated by Simply Sensational Travel, LLC,  a company registered in North Carolina, USA (“we,” “our,” or “us”).


By accessing or using the Website, you (“you,” “your”) consent to this Privacy Policy and agree to its terms, including any updates to the policy as posted on the Website.


The Privacy Policy describes the kinds of information we may collect and record on this Website, how we may use the information, and your rights regarding the information. The policy applies to users of the Website and our activities on it. The policy is not applicable to information collected offline or through means other than the Website.




If you are within the State of California, USA, you may have additional rights regarding privacy. Please refer to the California Privacy Policy, which we provide separately on the Website.


Consent and Withdrawal


By accessing, using, or filling in forms available on the Website, you expressly consent to our collection, use, and limited disclosure of your personal, communications, technical, and marketing information as described in this Privacy Policy. At any time, you may withdraw your consent for our continued collection, use, or disclosure of your information or request updates to or deletion of your information by notifying us at [insert email address]. Please note, however, that we may retain certain information if we have a legal obligation or lawful basis to do so.


You may receive emails that offer services, promotions, subscriptions, registration-based services, or other materials from us or third parties. These emails will state who the email is from and provide information on how to contact the sender. If you no longer wish to receive such emails, you may opt-out of receiving them by clicking on the unsubscribe link included in each email. Alternatively, you may opt-out by sending us notification to


Information We Collect


Your privacy is important to us, and we have taken steps to ensure that we do not collect more information from you than what is necessary for us to provide the Website and related products and services. When you access or use the Website, you may voluntarily submit, and we may learn and collect, information about you, your equipment, and your online activities, including the following types:


  • Personal Information: This may include personal information relating to an identified or identifiable natural person, e.g., name, email, phone number, address, payment details such as debit-, credit-, or charge-card information for payment processing, and other information we may deem necessary to support the operation of the Website and related products and services. We also work with third-party companies who use personal information to process services for us.


  • Communications Information: This may include information relating to communications you send to us through contact forms on the Website, email, or any other mode of communication you use to contact us. We process this information to communicate with you, to keep records, and to establish, pursue, or defend potential legal claims.


  • Technical Information: This may include information about your use of the Website such as your IP address, login information, browser details, Website page views, length of visit to Website pages, navigation paths, frequency of use, time zone settings, and access devices. We process this information through our analytics tracking systems to analyze your use of the Website, to administer and protect the Website and our business, and to enable us to administer the Website.


  • Marketing Information: This may include information about your communication preferences regarding marketing material from us and our third-party partners and affiliates. We process this information to analyze your use of the Website, to deliver relevant content and communications to you, to understand the effectiveness of our advertising, to determine our marketing strategy, and to grow our business.


How We Use and Process Information


We may use the information to provide you the Website and related products and services, to better understand your needs in relation to our business, to correspond with you, and to reply to any of your questions relating to our business. If you provide any information to us, you are deemed to have authorized us to collect, retain, and use that information for the following purposes:


  • To verify your identity;

  • To send you emails;

  • To provide you with customer service and respond to your queries, feedback, or disputes;

  • To conduct marketing analysis, send surveys or newsletters, contact you about the Website and related products and services, activities, special events, or offers from us or our partners and for other marketing, information, service development, and promotional purposes;

  • To make such disclosures as may be required for any of the above purposes or as required by law, regulations, and guidelines or regarding any investigations, claims, or potential claims brought by or against us;

  • To send you notices—e.g., in the form of emails, mailings, etc.—regarding services you are receiving and for billing and collection purposes;

  • To provide and maintain the Website and related products and services;

  • To notify you about changes to the Website or related products and services;

  • To send you information we think you may find useful or you have requested from us;

  • To improve the Website and related products and services, e.g., through personalized features and content;

  • To analyze the use of the Website and related products and services and the people visiting to improve our content; and

  • To investigate, prevent, or to act regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our policies, or as otherwise required by law.


We will use reasonable efforts to ensure:


  • The information collected and processed for and on our behalf by any party is collected and processed in accordance with applicable data privacy laws;

  • You are always made aware of the reasons for the collection of information and are given details of the purpose for which the information will be used;

  • The information is collected only to the extent necessary to fulfill the purpose required;

  • No information is held for longer than necessary in light of the purpose for which it is required;

  • Whenever cookies or similar technologies are used online by us, they are used strictly in accordance with applicable laws;

  • You will be informed if any information submitted by you online cannot be fully deleted at your request under normal circumstances and how to request deletion of any copies of that information, where it is within your right to do so;

  • Appropriate technical and organizational measures are taken to protect the information;

  • Information is transferred securely, whether it is transmitted electronically or in hard copy; and

  • You can fully exercise your rights with ease and without hindrance.


Disclosure of Information


We will not transfer, rent, or sell your information to others without notice to you. We may store the information in locations outside our direct control—e.g., on servers or databases co-located with hosting providers. We may disclose your personal information in the following circumstances:


  • To our subsidiaries, affiliates, service providers, and suppliers for the purpose of providing services to you;

  • To other third parties, including lawyers or collection agencies, when necessary to enforce our terms or any agreement between you and us;

  • In response to legal processes—e.g., court orders, subpoenas, or requests from a law enforcement agency;

  • If we believe disclosure is necessary to investigate, prevent, or act with regard to:

        o Our compliance with a legal obligation;

        o Our rights or property;

        o Our potential legal liability;

        o Potential wrongdoing, illegal activity, suspected fraud, or violations of our terms; or

        o Potential risk of personal or physical harm to any person;

  • In the event of a merger, acquisition, joint venture, restructuring, dissolution, or similar transaction, in which case we reserve the right to transfer your information to a new platform as part of that transaction;

  • To our professional advisors, law enforcement agencies, insurers, and government, regulatory, and similar organizations; and

  • Other circumstances where we believe in good faith such disclosure is necessary or appropriate.


Information Storage


Your information may be stored and processed on servers within or outside the United States, wherever we or our subsidiaries, affiliates, or service providers maintain facilities. We may transfer your information to affiliated entities or to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world. We will take all steps reasonably necessary to ensure your information is treated securely and in accordance with this Privacy Policy.


We will only retain your information for as long as necessary to fulfill the purposes described in this policy, including for the purpose of compliance with any record retention or reporting requirements under applicable laws. When determining the duration of information retention, we consider its nature, sensitivity, the potential risk of harm from unauthorized use or disclosure, the purposes of collection and processing, and alternatives to achieve such purposes.


How We Protect Your Information


Any information supplied by you will be retained by us, stored in secure databases, and accessible by our employees, service providers engaged by us, and other third parties. No method of electronic storage or transmission over the internet or otherwise is 100% secure. While we strive to use commercially reasonable means to protect your information, we cannot warrant or guarantee your information will not be accessed, disclosed, altered, or destroyed, despite our industry-standard physical, technical, and managerial safeguards.


If you have any questions about security of the Website, please contact us at


Cookies and Tracking Technologies


We may use technologies such as cookies and web beacons to improve user experience, customize content, provide social media features, and analyze traffic to the Website. Where applicable, the Website uses a cookie control system allowing users on their initial visit to the Website to allow or disallow the use of cookies on their computer or device.


Cookies are small files saved to user computers or device hard drives or memory that track, save, and store information about user interactions and usage of the Website. This allows the Website, through its server, to provide users with a tailored experience within the Website.


Web beacons are small electronic files (also known as clear gifs, pixel tags, and single-pixel gifs) that allow us to count users visiting Website pages, track related Website statistics, such as the popularity of Website sections, as well as verify system and server integrity.


Web browsers generally allow you to delete certain cookies or reject cookies entirely. Using your browser settings, you may be able to manage other tracking technologies in the same way you manage cookies. If you choose to block cookies or other tracking technologies, you may impair Website operability or prevent some elements from functioning as intended.


We may gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and click-stream data. Log files do not identify individual users. We may use this information to analyze trends, administer the Website, track users’ movements around the Website, and gather demographic information about our user base.


We may track the referring URL (i.e., the website or website page you left before coming to the Website) and the pages, links, and graphics of the Website you visited. We do so because it allows us to evaluate the reputation and responsiveness of specific web pages and any promotional programs we may be running.


Google is a third-party vendor supporting the Website. It also uses cookies, known as DART cookies, to serve ads to our site visitors of the Website. Users may decline the use of DART cookies by visiting the Google ad and content network privacy policy at:


Advertising Partner Privacy Policies


To the extent advertisers are on the Website, they may use cookies, web beacons, and similar technologies used to measure the effectiveness of their advertising campaigns or personalize the advertising content. We have no access to or control over technologies used by third-party advertisers.


Third-Party Service Providers


We may employ third-party companies and individuals to facilitate the Website operability, to provide, for example, the Website and related products and services on our behalf or to assist us in analyzing how the Website and related products and services are used. These third parties have access to your information only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose. The Website may contain links to other websites not operated by us. If you click on a third-party link, you will be directed to that party's website. We have no control over, and no responsibility for, third-party websites, privacy policies, or practices. We advise you to carefully review the terms of use, privacy policies, disclosures, and other statements of each website you visit.




The Website is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from anyone under 18. If you are under 18 years of age:


  • Do not use the Website;

  • Do not provide any information about yourself on the Website, e.g., your name, mailing address, phone number, email address, screen name, username, etc.;

  • Do not make any purchase through the Website; and

  • Do not use any interactive functions on the Website.


If we discover we have collected or received personal information from a child under 18 without verified parental consent, we will take all reasonable measures to delete that information. If you believe the Website has collected or received information about anyone under 18 years of age, please contact us at [insert email address].


General Data Protection Regulation (GDPR) Rights


If you are within the European Union, you are entitled to certain information and have certain rights under the GDPR, as described below.


We will retain any information you choose to provide to us until the earlier of:


  • Your written request that we delete the information;

  • Our decision to cease using our existing data providers; or

  • We decide the costs of retaining the data exceed the value of retaining it.


You have the right to:


  • Request access to your personal data we store;

  • Either amend or erase your data;

  • Seek restrictions on the processing of your data;

  • Object to the processing of your data;

  • The portability of your data;

  • Withdraw at any time your consent to our processing your data without affecting the lawfulness of processing based upon consent that occurred prior to your withdrawal of consent; and

  • Submit a complaint with a supervisory authority having jurisdiction over GDPR issues.


We collect only the information reasonably required to engage commercially with you. You will not be required to consent to any unnecessary processing as a condition of engagement with us.


If you would like to exercise any of these rights, please contact us at


Changes to this Privacy Statement


We may amend this Privacy Policy from time to time. Amendments become effective when we post them on the Website. You agree to be bound to any changes to the amended version of this Privacy Policy when you access or use the Website or related products or services. It is your responsibility to periodically review the Website, this Privacy Policy, and any related terms and conditions and to be aware of any amendments.


Contact Us


If you have questions or comments about this Privacy Policy, please contact us at


Powered by Travel Industry Solutions, LLC © 2022 rev01-Dec-2022

Simply Sensational Travel 
Terms & Conditions

 These Terms and Conditions (“Terms”) between Simply Sensational Travel (“Agency”) and you (including all Travelers on the same booking who share the same household) (“you,” “your,” “yourself” or “Traveler”) becomes effective upon your: (1) electronic or written signature; or (2) payment authorization until terminated in writing by you or Agency.


These Terms are subject to change at any time, without prior written notice. The effective version of these Terms is located at



Agency” means Simply Sensational Travel.

Booking Services” means travel reservation and booking services for Travel Services, which Agency provides to you under these Terms.

Lead Traveler” means you, acting on behalf of all Travelers on the same booking who share the same household under these Terms.

Supplier” means any party who provides Travel Services to any Traveler.

Terms” means these Terms and Conditions. 

Traveler” means you and all Travelers on the same booking who share the same household under these Terms.

Travel Services” means travel products and services provided to you by Suppliers, including hotel accommodations, air transportation, cruises, car rentals, tours, activities, and similar products and services involving any type of leisure, business, or other travel under these Terms.



  • By your signature or payment authorization, you agree to these Terms, including without limitation all cancellation policies, on behalf of yourself and each Traveler on the same booking who share the same household with you.

  • You are the Lead Traveler—you represent all Travelers on the same booking who share the same household with you.

  • By your signature or payment authorization, you confirm to Agency that you have:

    1. Shared these Terms with all Travelers; and

    2. Obtained written confirmation that each Traveler has agreed to these Terms, which confirmations you will promptly deliver to Agency.

  • You are responsible for booking, confirming, and paying for all reservations sufficiently prior to travel dates to ensure availability, avoid late-booking fees, and avoid fare increases.

  • You acknowledge the text of these Terms is conspicuous.

  • You are responsible for understanding these Terms—please read them carefully before accepting Booking Services or Travel Services.

  • If you do not understand any part of these Terms, please contact Agency in writing to request clarification.



  • Agency is a travel agent who provides Booking Services (not Travel Services) to you.

  • Agency reserves the right at any time to correct errors or omissions regarding pricing or any other matters regarding your travel booking.



  • Suppliers are independent companies who provide Travel Services to you.

  • Suppliers operate under their own terms, conditions, and management.

  • Your travel documentation identifies each Supplier responsible for providing your Travel Services.

  • By paying for Travel Services, you consent to the use of those Suppliers.

  • All documentation, receipts, confirmations, and tickets issued are subject to the terms and conditions specified by each Supplier.

  • Please read Supplier terms and conditions carefully—you are responsible for understanding and complying with terms imposed by any Supplier with which you elect to deal, including without limitation payment of all amounts when due and compliance with Supplier’s rules and restrictions regarding availability and use of Travel Services.

  • You understand that any violation of Suppliers’ terms may result in denied access to Travel Services, cancellation of reservations, and forfeiture of any monies paid. If any such violation results in fees or penalties to Agency, you agree to cover all such actual costs.

  • Suppliers may require you to sign a liability waiver prior to participating in their Travel Services.

  • Suppliers are not subject to Agency’s control—they are not employees, agents, representatives, or affiliates of Agency.

  • Agency is not responsible for any Supplier’s breach of contract, failure to comply with any laws, or wilful or negligent acts, errors, or omissions, which may result in delays, inconvenience, costs, loss, damage, injury, or death to Travelers or Travelers’ companions.

  • If a Supplier declares bankruptcy, it is not obligated to transport you or to provide refunds. It might continue to provide some or all Travel Services, or it may stop operations completely.

  • Other Suppliers may, but are not required to, provide alternative Travel Services.

  • Payments to Agency immediately become the property of Suppliers, as required by law.

  • Agency is not permitted to provide refunds for Suppliers who have declared bankruptcy.

  • Agency has no special knowledge about the financial condition of Suppliers.

  • Agency has no liability for recommending a trip credit or a refund.

  • All Supplier promotions, incentives, and offers are subject to Supplier availability, which may change at any time without notice.



  • Quoted rates are based on the precise inclusions Agency provides to you in writing.

  • Unless specifically itemized on your travel documentation, rates do not include other Travelers’ costs, fees, or taxes related to:

    1. Airports, ports, stations, security, agriculture, customs, immigration, visas, passports, or any other government-imposed fees or taxes, without limitation; or

    2. Meals, beverages, alcohol, minibars, entertainment, seat assignments, upgrades, excursions, hospitality, gratuities, copies, telecommunications, energy, laundry, cleaning, bedding, parking, valet, insurance, taxis, transfers, porterage, departures, travel segments, health, medical tests or treatment, vaccinations, pharmaceuticals, supplements, or any other charges of a personal nature, without limitation.



  • You consent to Agency and Supplier use of your personal information.

  • You understand that, as part of booking any Travel Services, certain personal information may be conveyed to third parties to accommodate your travel.

    1. Such information includes birth dates, passport numbers, travel dates, occupation, frequent flyer information, bank accounts, credit cards, and other information needed to secure travel arrangements.

  • Agency has no liability regarding the distribution of your information to any Supplier or any Supplier’s failure to protect your personal information.

  • You authorize Agency to keep your personal information for as long as needed to provide Booking Services and for a reasonable period thereafter for Agency’s legal or business purposes.



  • You authorize Agency to charge your credit card, debit card, or other means of payment for all charges associated with your travel booking.

  • Traveler payments to Agency in currency other than U.S. Dollars (USD) will be converted at then-current exchange rates.

  • Agency payments to Suppliers will be converted at then-current exchange rates between USD and the currency in Supplier’s country.

  • All Supplier prices are subject to change, including changes based on currency exchange-rate fluctuations.

  • Agency has no responsibility for Supplier price changes, currency fluctuations, or surcharges or fees relating to foreign-currency transactions.

  • A purchase of Travel Services is not complete until all deposits and other amounts due have been paid and processed and you receive a written booking confirmation.

  • If you do not make payments by their due date, Suppliers may cancel your booking in whole or part, which may result in deposits or previous payments becoming NON-REFUNDABLE.

  • You are responsible for Supplier price increases, fees, or penalties incurred as a result of your late payment. Agency has no responsibility for such price increases, fees, or penalties.

  • Agency reserves the right to cancel your booking if Agency does not receive full payment for Booking Services or Travel Services within a reasonable time, in Agency’s sole discretion.

  • If rebooking is requested, Agency will assist with obtaining any refunds due to rebooking trips (e.g., using future cruise credits), but Agency may, in its sole discretion, charge a NON-REFUNDABLE FEE for that Booking Service.



  • You agree to comply with the terms and conditions of Suppliers regarding your Travel Services, and changes thereto, and you agree to pay any applicable change or cancellation fees.

  • If you change or cancel a reservation or booking, you may be subject to:

    1. Agency fees of USD 250.00 AND

    2. Supplier fees, charges, or penalties.

  • NO REFUNDS will apply to any cancelled, unused, or partially used Travel Service.

  • Hotels may not permit changes to or cancellation of reservations, subject to the terms and conditions of the hotel reservation.



  • Failure to travel or show up for any reservation or booking is considered a “no show.”

  • No show penalties will equal amounts up to the entire cost of travel, subject to terms and conditions of Supplier and Agency policies.



  • You will deliver to Agency in writing any claim for refund or adjustment.

  • Full details and proof of payment documentation must accompany all claims.

  • You may not be entitled to a refund if you change or cancel your travel plans after: (1) a confirmation of the booking; or (2) payment for a booking.

  • Refunds are subject to Supplier terms and conditions.

  • Suppliers may not issue refunds for cancellation due to actual, threatened, or fear of potential terrorist events, political unrest, pandemic or health concerns, or similar circumstances. Please carefully review Supplier terms and conditions.

  • You waive any right to a chargeback in case of cancellation (except for fraud), including any force majeure event (as described below).

  • If you attempt a chargeback, reverse charge, or recollection of a payment already made without Agency’s authorization, Agency reserves the right to charge you additional costs, fees, and expenses associated with such chargeback, reverse charge, or recollection, including without limitation attorney’s fees and legal costs.



  • Hotel accommodation is subject to availability at the time of reservation.

  • Some hotels require NON-REFUNDABLE and NON-TRANSFERABLE deposits to guarantee a booking. In such cases, Agency will notify you regarding the NON-REFUNDABLE pre-payment for that portion of your travel.

  • Amenities such as air conditioning, elevators, bed size, and similar preferences are not guaranteed at all properties. In addition, even if a property has amenities such as air conditioning, elevators, restaurants, bars, fitness facilities, or pools, such amenities are not guaranteed to be operational or available during your stay.

  • Reimbursement for lack of amenities is solely the responsibility of the hotel.

  • Agency may elect to act as an intermediary, but it is not responsible for such reimbursement under any circumstances.



  • Most airlines consider a name-change to be a cancellation.

  • You are responsible for excess baggage fees. Travelers are responsible to confirm airline baggage allowances for all flights.

  • International flights may have different requirements than domestic flights.

  • Tickets of any kind are payable in full at the time of booking.

  • Airline tickets, once purchased, may be NON-REFUNDABLE and NON-EXCHANGEABLE, subject to Supplier terms and conditions.

  • Agency is not responsible for any loss, injury, accident, error, or omission that may occur, including without limitation schedule changes, additional expenses, delays, and cancellations due to weather conditions, equipment failure or repair, or other matters beyond Agency’s control.

  • You agree to comply with safety guidelines of all airlines and hold Agency harmless from any liability due to airline restrictions.

  • Airline pre-arranged seat assignments, baggage, carry-ons, meals, drinks, and other services may be subject to additional fees.

  • Agency cannot guarantee seats in specific locations or next to each other. Seat assignments are strictly based on availability at the time seats are being selected and paid for.

  • Airlines retain the right to change aircraft and seat assignments at any time.

  • Agency is not responsible for any changes made by airlines or any additional charges imposed by airlines for any changes to seat assignments after selection and payment.



  • Agency strongly recommends that each Traveler purchases comprehensive travel insurance.

  • If you decline to purchase travel insurance that includes coverage for emergency and medical needs while traveling and coverage for travel delays, you assume all personal risk and financial loss if you cancel your travel or incur costs or losses during the course of travel.

  • You understand that concerns or fear of pandemics or epidemics are not a covered reason under some travel insurance policies.

  • Insurance policies may exclude coverage for pandemics and epidemics.

  • Insurance claims will only be paid for covered matters, as stated in the insurance policy.

  • You hold Agency harmless for your election not to purchase travel insurance and for any denial of any claim by any insurer for any reason.



  • You are responsible for any damage or loss caused by any Traveler acts, errors, or omissions.

  • You are responsible for full payment for any such damage or loss directly to Supplier or provider of any Travel Services or goods or services relating thereto.

  • You indemnify Agency for all amounts of any claim made against Agency, including without limitation attorney’s fees and other legal costs, relating to Traveler acts, errors, or omissions.

  • Agency is not responsible for any costs relating to Traveler conduct, Traveler removal from any Travel Services, in whole or part, based on Traveler’s negligence, willful misconduct, or otherwise.

  • You agree not to hold Agency, its owners, employees, agents, or representatives accountable for any claims arising from Traveler acts, errors, or omissions.

  • Any Authorized Party (defined below) may, in its sole discretion, refuse you any Travel Service, require you to leave any Travel Service, or require you to disembark any mode of transportation if the Authorized Party reasonably believes:

    1. You are a danger to yourself or any other participant;

    2. You have engaged in, are engaged in, or are threatening to engage in behavior that is socially disruptive, verbally abusive, physically abusive, obnoxious, harassing, discriminatory, obscene, or any other behavior that may adversely affect the safety, security, comfort, enjoyment, or well-being of any other participant, any Authorized Party, or any third party; or

    3. You do not follow any rule, procedure, or instruction of an Authorized Party.

  • If you are subject to any determination of an Authorized Party described above:

    1. You may be left at any location, city, port, or place any mode of transport stops;

    2. You will be solely responsible for all costs relating to your subsequent subsistence, accommodation, or transportation;

    3. You will forego any right to any refund, in whole or part, of any fees paid by you for any Travel Services; and

    4. No Authorized Party will have any direct or indirect liability of any kind relating to Traveler’s acts, errors, or omissions.

  • “Authorized Party” means any Supplier or any of its agents, representatives, or sub-suppliers of Travel Services or goods or services related thereto, including without limitation any ship operator, ship captain, tour operator, tour director, group leader, or crew member.

  • You are solely responsible at all times for your baggage and personal items, including items acquired during your travel.



  • If you have disabilities or special needs that may require non-emergency special services, additional support, or disability accommodations, please advise Agency in advance of booking.

  • If you are unable to use your own wheelchairs, mobility devices, or other medical equipment or devices, rentals may be available, potentially subject to additional charges.

  • Airlines and other Suppliers may impose charges for additional baggage and may have size restrictions for wheelchairs they can accommodate.

  • If you travel with a service animal or emotional support animal, Suppliers may require advance arrangements and documentation regarding the animal’s health, training, and related factors.

  • Countries outside the United States and Canada often apply different laws, rules, regulations, standards, and accommodations for persons with disabilities or special needs.

  • Travel destinations may have limited medical facilities, limited availability of prescription medications, and limited means to accommodate your disability or special needs.

  • Please consult your health provider prior to planning or booking your travel.

  • Agency will make all reasonable efforts to request assistance or arrange for appropriate services or equipment regarding Traveler disabilities or special needs. However, Agency is not responsible for the failure of Suppliers to meet Traveler needs and expectations.



  • If you have food allergies or any similar conditions that may cause you harm during your travel (“Food Allergies”), please advise Agency in advance of booking.

  • If any Traveler has Food Allergies, each such Traveler:

    1. Acknowledges the possibility of an elevated risk of reactions, delays, or disruption regarding your travel; and

    2. Has sole responsibility for his or her Food Allergies and for performing all due diligence relating to such Food Allergies prior to, during, and following your travel.

  • You will not pursue credit card “charge backs” relating to Food Allergies.



  • The Transportation Security Administration (TSA) requires all airline passengers to provide:

    1. Secure Flight Passenger Data (SFPD);

    2. Full name as it appears on government-issued identification;

    3. Date of birth;

    4. Gender; and

    5. Redress number (if available).

  • The name of Travelers on all reservations and travel documents must match the name as it appears on that Traveler’s government-issued identification.

  • Traveler is responsible for any fees and expenses that may be incurred due to an incorrect name or the denial of travel resulting from incorrect or non-matching information.

  • Updated information regarding security measures and requirements for air travel are available at Agency highly recommends that Travelers check this website well before travel.

  • All U.S. citizens traveling to or from any international destination must have a valid passport, which must be valid for at least six months beyond Traveler’s date of return.

  • Travelers are responsible to confirm and obtain in advance travel documentation required by any Supplier, including without limitation requirements based on Traveler status, country of origin, destination country, and stops in any other countries.

  • Travelers are responsible to confirm and comply with up-to-date entry and exit requirements of any jurisdiction relating to Travel Services.

  • Minor Travelers (age 17 and under) traveling without an adult, with a single parent, or with a non-parent adult may be required to have additional documentation, as required by domestic or international airline Suppliers.

  • NO REFUND will be issued for any costs or losses incurred as a result of Traveler’s failure to obtain or provide travel documentation required by any Supplier.



  • You are responsible to be familiar with the laws and rules governing any travel to any country.

  • You are responsible to determine the documents needed, to acquire such documentation, and to ensure your passport is up to date and valid to enter or exit any country.

  • Agency may be able to assist you in acquiring the necessary travel documents upon your request.

  • However, Agency is not responsible or liable for your failure to hold visas or documentation or to determine the validity of your passport or any other travel document to enter or exit any country.



  • Countries may restrict entry for persons with criminal records.

  • You are responsible for understanding all destination entry laws and for knowing if you or anyone in your party has a criminal record.

  • Agency does not inquire into Traveler criminal records in the interests of privacy.

  • Refusal of entry will not be a justification for cancellation of Travel Services, chargeback, or refund.



  • You are solely responsible for being aware of any restrictions related to pandemics, epidemics, and other travel advisories.

  • You warrant that you have reviewed and understand all U.S. Center for Disease Control (CDC) and U.S. Department of State travel advisories, notices, warnings, restrictions, and rules, including those regarding pandemics, epidemics, COVID-19, and other health threats.

  • You are aware that certain countries, including the United States, may require testing and quarantine upon entering the country, as well as testing and quarantine upon returning to the United States or your country of residence.

  • You understand destination countries may have limited availability of tests required for return to the United States.

  • Screening procedures and restrictions may take place at airports and in public areas.

  • Restrictions may include mandatory face coverings and/or temperature checks in airports, hotels, cruise ships, trains, or other means of transport.

  • You are aware that immigration restrictions may be put in place before or during travel that could impede your ability to enter or exit your destination as planned.

  • Travelers, including U.S. Citizens, agree to refer to current CDC guidelines, country-specific guidelines, and Supplier requirements regarding health and medical testing and documentation requirements.

  • If you fail to comply with current regulations or provide any required testing results or documentation, you may be denied boarding, entry, or return to the United States or your country of residence.

  • You are responsible for continually checking the latest CDC and State Department travel advisories, which can be navigated via the following links:

    1. U.S. Center for Disease Control Information



           2. U.S. Department of State Information




  • CDC and other governmental notices and policies may change before your travel, during your travel, and after you return from travel.

  • Neither Agency nor Suppliers are responsible for Traveler testing or documentation.

  • You understand the inherent risks of choosing to travel.

  • You accept the risks set out above and hold Agency harmless against any travel restrictions, death, illness, cancellations by Suppliers, financial loss, quarantining rules, or measures put in place at airports or destinations you travel through.

  • You hold Agency harmless for any financial penalties or fees imposed by Suppliers for cancellations or postponements relating to COVID-19, pandemics, epidemics, natural disasters, accidents, or disturbances, or any similar events.

  • You agree not to pursue any credit card charge-back, reimbursement, or legal action against Agency regarding such penalties or fees.



  • You are responsible for knowledge, comprehension, and compliance with applicable laws in each jurisdiction in which you travel regarding restricted products and other materials, including without limitation laws regarding the possession or use of animals and animal products; plants, fruits, vegetables; soil; cultural artifacts; alcohol; firearms and ammunition; knives and cutting instruments; weapons; explosives; and any other restricted or illegal products or materials.

  • You are responsible for knowledge, comprehension, and compliance with applicable laws in each jurisdiction in which you travel regarding Illegal drugs, substances, and paraphernalia, including prescription or over-the-counter products that may be restricted in some jurisdictions but unrestricted in others (“Drugs”).

    1. Local laws may require you to carry medical prescriptions from a qualified physician.

    2. Any possession or use of Drugs may result in immediate termination of Travel Services, as well as prosecution by agents or officers of any government authority.



  • All air passengers are prohibited by federal law from bringing hazardous materials aboard aircraft in their luggage or on their person.

  • Violations can result in up to 10 years of imprisonment and significant fines under 49 U.S.C. 5124 (see

  • Examples include without limitation explosives, compressed gases, flammable fluids and solids, oxidizers, poisons, corrosives, radioactive materials, paints, lighter fluid, fireworks, tear gases, oxygen bottles, lithium batteries, and radiopharmaceuticals.

  • Special exceptions apply for small quantities (up to 70 ounces total) of medical and toilet articles carried in your luggage and certain smoking materials on your person.

  • Restrictions on hazardous materials are listed at:

  • Some foreign airports require airlines to treat passenger cabins with insecticides prior to or during flights. The U.S. Department of Transportation (DOT) provides a list of such requirements at:

  • You are responsible for understanding and complying with all requirements regarding hazardous materials and insecticides.

  • Please contact your airline regarding your itinerary and applicable rules.













  • In case of a dispute between the you and Agency relating to or arising out of these Terms, the parties will first attempt to resolve the dispute personally and in good faith.

  • If personal resolution attempts fail after 60 days following written notice of dispute, the parties will submit the dispute to binding arbitration.

  • The arbitration will be conducted as follows:

    1. State of NORTH CAROLINA, County of FORSYTH.

    2. The arbitration will be conducted by a single arbitrator.

    3. Such arbitrator will have no authority to add parties, vary the provisions of these Terms, award punitive damages, or certify a class.

    4. The arbitrator shall be bound by applicable and governing federal law as well as the law of the State of NORTH CAROLINA, County of FORSYTH.

  • Each party will pay its own legal costs and fees.



  • No failure or delay in the performance of any obligation under these Terms will be a breach if such failure or delay arises from a force majeure or any cause beyond the reasonable and foreseeable control of Agency, including without limitation acts of God, floods, weather conditions, fires, explosions, accidents, war or threats of war (declared or undeclared), acts of terrorism, sabotage, insurrection, riots, strikes, or civil disobedience, sickness, epidemics, pandemics, quarantines, government interventions, defects in machinery or vehicles, delays or other events (collectively, “force majeure”).

  • Agency is not liable to you and will not provide any refunds caused by delay or non-performance of any obligation under these Terms to the extent any such delay is due to any force majeure.

  • If any Suppliers are affected by any force majeure, they may, in their sole discretion, vary or cancel any itinerary or arrangement in relation to your travel without notice.

  • If an accident occurs and you seek assistance from us, you will be responsible (financially and otherwise) responsible for all alternative travel arrangements.



  • Amendments. These Terms may be amended only in writing by Agency. 

  • Assignment. You may not assign any right or obligation under these Terms without Agency’s prior written consent, which will not be unreasonably withheld or delayed.

  • Waiver. No forbearance or delay in enforcing these Terms will prejudice or restrict any rights of you or Agency. No waiver of a right will operate as a waiver of any subsequent right. No right is exclusive of any other right, and each right is cumulative.

  • Severability. If any part of these Terms is found unenforceable, that part will be enforced to the fullest extent permitted by law and the remainder of these Terms will remain fully in force.

  • Relationship of Parties. These Terms do not create an agent relationship, legal-entity partnership, joint venture, or employment relationship between you and Agency. You have no authority to bind Agency or incur any obligation on Agency’s behalf.

  • Notices. Notices under these Terms will be in writing and deemed given when sent receipt confirmed to the receiving party’s email or other address provided for purposes of notice.

  • Counterparts. These Terms may be signed or accepted electronically in more than one counterpart; each will be an original. Counterparts together constitute a single instrument.

  • Governing Law. These Terms are governed exclusively by the laws of NORTH CAROLINA without regard to conflict-of-law provisions.

  • Further Assurances. The parties will perform any additional acts as necessary to effect these Terms and will address together in good faith any unforeseen issues that arise under these Terms with a view to mitigating any material adverse impact on either party.

  • Entire Agreement. These Terms, together with the Travel Services Agreement, are the entire agreement between Traveler and Agency and supersede all prior agreements, written or oral, between the parties regarding its subject matter.




  • If travel services or transportation is cancelled and the traveler is not a fault and has not cancelled in violation of any terms and conditions previously clearly and conspicuously disclosed and agreed to by the traveler, all monies paid to the seller of travel for services not provided will be promptly paid to the traveler, unless traveler advises seller of travel in writing after cancellation.

  • In California, this provision does not apply where the seller of travel has remitted payment to another registered wholesale seller of travel or a carrier without obtaining a refund, and where the wholesaler or provider defaults in providing the agreed upon transportation or service. In this situation, the seller of travel must provide the traveler with a written statement accompanied by bank records to establish the disbursement of the payment and if disbursed to a wholesale seller of travel, proof of that wholesaler’s current registration.




This Seller of Travel is not a participant in the California Travel Consumer Restitution Fund.



Simply Sensational Travel is an Independent Affiliate of KHM TRAVEL GROUP

California Registered Seller of Travel CST 2089491-50. Registration as a seller of travel does not constitute approval by the State of California. 

Fla. Seller of Travel Ref. No. ST37113. 

WA UBI #602775122.

Hawaii Seller of Travel TAR7231.

© 2023 Travel Industry Solutions (revised 06-Apr-2023)


Updated as of December 1, 2022


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